Continual Service Improvement, based on ITIL V3, a management guide
Auteur: Jan van Bon
The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.
What are the key service management processes? What is the 'lifecycle'...
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IT-Service Management op basis van ITIL V3
This book brings together The Open Group's set of publications addressing risk management, which have been developed and approved by The Open Group. It is presented in three parts: The Technical Standard for Risk Taxonomy Technical Guide to the Requirements for Risk Assessment Methodologies Technical Guide: FAIR - ISO/IEC 27005 Cookbook
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