Continual Service Improvement, based on ITIL V3, a management guide
Auteur: Jan van Bon
The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.
What are the key service management processes? What is the 'lifecycle'...
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The Open Group Architecture Framework TOGAF - 2008 Edition (Incorporating 9.0)
Auteur: The Open Group
This is the Official Hardcopy publication of The Open Group Architecture Framework. TOGAF is a framework - a detailed method and a set of supporting tools - for developing an enterprise architecture, developed by members of The Open Group Architecture Forum. TOGAF Version 9 provides a wide-ranging set of revisions to the TOGAF specification to improve the value of the TOGAF framework. It is...
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