Auteur: Jan van Bon 
| Uitgever | Haren Publishing |
| Uitgavejaar | 2008 |
| ISBN | 9087531273 |
| ISBN13 | 9789087531270 |
| Taal | Nederlands |
| Type | Paperback |
The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.
What are the key service management processes? What is the 'lifecycle' approach?
English version available: June 2008
